Contact Us

SlimPack | slimpack.store

 

Have a question about your order, our products or anything else? We’re here to help. Our team typically responds within 2 business days.

 

Get in Touch

•      Email: info@slimpack.store

•      Website: slimpack.store

•      Response time: Within 2 business days

•      Support hours: Monday to Friday, 9:00 – 18:00 CET

 

Order Support

When contacting us about an order, please include the following to help us assist you faster:

•      Your order number (found in your confirmation email)

•      Your full name and email address used at checkout

•      A description of your question or issue

•      Photos if relevant (e.g. damaged or incorrect product)

 

Frequently Asked Questions

Where is my order?

Once your order has shipped, you will receive a tracking number by email. Delivery typically takes 7-14 business days to UK, Germany, Netherlands and Belgium.

 

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of placement. After that, the order may already be processed. Contact us as soon as possible at info@slimpack.store.

 

How do I return a product?

You can return unused products within 14 days of receipt. Please refer to our Return & Refund Policy for full details or email us at info@slimpack.store.

 

My product arrived damaged. What do I do?

We’re sorry to hear that! Please email info@slimpack.store within 48 hours of receiving your order with photos of the damage. We will send a replacement or issue a full refund.

 

We love hearing from our customers. Thank you for choosing SlimPack — Travel Smarter.